SHIPPING POLICY

LOCAL DELIVERY (WITHIN MALAYSIA)

Q1: What is the cost for shipping within Malaysia?

We provide a standard shipping fee which is RM 8 within West  Malaysia, and RM 12 for Sabah & Sarawak using http://easyparcel.my/ (POSLAJU, Skynet, Airpak orNationwideExpress). 

From time to time, we may provide a cheaper shipping cost and  customers will be able to see when make payment thru our website.

We provide FREE shipping on all orders within Malaysia, including Sabah &Sarawak for purchases above RM250. Tracking numbers are emailed once posted and can also be tracked in https://secure.easyparcel.my/pass/?pg=EasyTrack. 

 

Q2: How long does it take for my parcel to reach me?

We post all orders made before 1pm, Monday-Friday the next day after payment is cleared via http://easyparcel.my/

Delivery should be next day delivery service and makes deliveries Monday - Friday,excluding local public holidays (Malaysia).Orders made on Friday, after 1pm will only be shipped on Monday or next working day. 

If customers do not receive their order within 3 working days, please contact Hijab Junior to track your order. 

 

INTERNATIONAL DELIVERY

Q1: What are the international shipping methods?

Our international shipping services uses http://easyparcel.my/ , the express shipping service.  A shipping fee between RM 40 – RM 160 (USD10 – USD30) will be imposed for a normal delivery. 

You will receive the exact amount of shipping fee at the end of the payment process. We will use courier service like Aramex, Fedex or DHL. Shipping and transit time should be between 2 – 10 business days. Tracking numbers will be provided for all services by email once order has been processed. 

For patrons outside Malaysia, Singapore, Brunei, Australia, Canada,USA and Indonesia, please email us at sales@hijaju.com, we will assist you from there. 

 

Q2: Customs and Import Charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

 

Q3: How long does it take for my parcel to reach me?

The transit time between airports ranges from 2-10 business days. These transit times are subject to custom's clearance, transport conditions and volume ofmail traffic.  You may track your international parcel here:  https://secure.easyparcel.my/pass/?pg=EasyTrack


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POLISI PENGHANTARAN

 PENGHANTARAN DALAM NEGARA (MALAYSIA)  

Q1: Apakah kos penghantaran di Malaysia?

Kos penghantaran tertakluk kepada destinasi dan berat barang tersebut. Walau bagaimanapun kami menggunakan kos penghantaran standard iaitu RM8 ke Semenanjung Malaysia  dan RM12 ke Sabah Sarawak.  Kami menggunakan servis http://easyparcel.my/ (POSLAJU, Skynet, Airpak or NationwideExpress). 

Dari semasa ke semasa kami menyerap sebahagian harga penghantaran, oleh itu kos kadangkala akan lebih murah. Kos penghantaran PERCUMA diberi untuk pembelian lebih dari RM300.

Nombor rujukan (tracking number) akan dimaklumkan melalui SMS/email oleh pihak HijabJunior dan boleh merujuk status melalui https://secure.easyparcel.my/pass/?pg=EasyTrack

 

Q2: How long does it take for my parcel to reach me?

Penghantaran di akan dilakukan sebelum pukul 1pm,Isnin - Jumaat (tidak termasuk cuti umum Malaysia) sehari selepas pembayaranselesai melalui http://easyparcel.my/ 

Pembelian pada hari Jumaat akan diproses untukpengeposan pada hari Isnin atau hari bekerja seterusnya.

 Sekiranyamasih tidak menerima barangan selepas 3 hari bekerja, boleh hubungi pihakHijabJunior untuk  kami bantu anda.

 

PENGHANTARAN ANTARABANGSA

Q1: Apakah cara pengeposan luar negara?

Kos penghantaran tertakluk kepada destinasi dan berat barang tersebut. Kami menyediakan khidmat Pos Ekspres ke luar negara menggunakan http://easyparcel.my/. Caj penghantaran biasanya bermula dari RM 40 - RM 160 mengikut negara.

Jumlah sebenar caj pos akan didapati semasa mahu melakukan bayaran. Servis kurier yang digunakan selalunya (tidak tertakluk) dari  perkhidmatan Aramex, Fedex or DHL.Tempoh pengeposan dan transit selalunya mengambil masa selama 2 - 10 hari bekerja. Nombor rujukan (tracking number) akan diberi untuk setiap servis melalui email/ sms.

Untuk pelanggan yang berada selain dari Malaysia, Singapura, Brunei, Indonesia,Australia, Canada dan USA, boleh emel kami ke sales@hijaju.com untukmemberi lebih informasi tentang caj bayaran ke lokasi anda.

 

Q2: Duti import kastam dan cukai?

Penjelasan kadar duti import setiap negara bagi barangan yang dibeli akan di bayar oleh pembeli atau penerima parsel. Kami tiada informasi lanjut tentang kadar bayaran untuk negara lain. Setiap negara mempunyai polisi dan kadar bayaran yangberbeza.

Sila hubungi kastam negara yang terlibat untuk mengetahui kadar bayaran supaya anda tidak terkejut dengan polisi yang ada.

 

Q3: Berapa lamakah barangan/ parsel akan sampai ke destinasi saya?

Selalunya ia akan mengambil masa selama 2 - 10 hari bekerja. Ini termasuk proses penghantaran, cuaca, proses pelepasan kastam dan trafik keluar masuk.

Anda boleh merujuk statusmelalui https://secure.easyparcel.my/pass/?pg=EasyTrack

 

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